Safe Shipping Guide
To ensure your equipment is not damaged and to expedite the repair process, please follow these steps.
01. Protective Packaging
To protect your device from shocks and impacts during transport, be sure to wrap it in thick bubble wrap and place it inside a sturdy, durable box.
2. Add a Fault Note
Don't forget to include a short note in the box stating your name, surname, active phone number, and any details about the device you've experienced.
3. Logistics and Tracking
After handing the package to the shipping company, keep your tracking code. You will receive this code when your device arrives at our laboratory and throughout the repair process. SMS, WhatsApp, and phone calls You will be informed in real time.
Cost and Shipping Fees
In accordance with our corporate transparency policies and laboratory operating procedures, all devices sent to and leaving our specialized service are subject to inspection. The customer is solely responsible for all return shipping costs.Packages sent with payment on delivery are not accepted by our laboratory and are returned directly to the sender.
Laboratory Troubleshooting Procedures
KTeknik Servis provides services with advanced hardware engineering and microscopic measurement infrastructure. There is no free fault diagnosis service available.In cases where repair is not approved after fault diagnosis for devices received via cargo, a standard laboratory labor and fault diagnosis fee will be charged.
Our Shipping Address
KTeknik Servis ve Bilişim Hizmetleri
Paradise AVM No:16 Shop:10
Beylikdüzü / Istanbul
Contact Information
Laboratory Landline: 0212 855 87 81
WhatsApp Support: 0531 543 50 58
Did you send your device by cargo?
Track the current status of your package, including testing stages and repair records, from our live dashboard.
Check Live Device Status