Frequently Asked Questions
On our technical service frequently asked questions page, you can find answers to the most common questions about troubleshooting, warranty, shipping devices, data security, pricing, and the device delivery process.
Troubleshooting and Process
Is the diagnostic service for my device free?
Because our laboratory performs microscopic measurements, motherboard schematic tracing, and oscilloscope analyses. There is a standard diagnostic fee.For approved repairs, this fee will be deducted from the total repair cost.
How many days does the repair process take on average?
Standard malfunctions and parts replacements are usually 1 to 3 business days The issue is resolved within the company. For severe motherboard failures requiring liquid damage or multi-layer repair, the process, including testing, can take up to 5 business days.
Are you using original parts?
Depending on the customer's budget and preferences. Both original (OEM) and A-grade (aftermarket) equivalent parts. We offer various options. The type of part to be used will be clearly communicated to you before repair approval is obtained.
What happens if my device can't be repaired?
If the motherboard is completely burned out or the repair cost exceeds the resale value of the device, you will be provided with a detailed report. If you do not approve, your device will be returned and only the standard diagnostic fee will be charged.
How can I track the process?
As soon as your device arrives at our laboratory, a personalized record will be created in your name and you will be notified via SMS/WhatsApp. Live device status inquiry panel The information is transmitted. You can monitor all stages of your device in real time from this panel.
Can devices that have come into contact with liquid be salvaged?
Yes, in devices exposed to liquids, the motherboard does not oxidize. delivered to our laboratory as soon as possible This increases the recovery rate to over 90%. Instead of putting the device in rice, you should completely disconnect its power and send it to us.
Brands and Service Scope
Are you an authorized Apple service center?
No, KTeknik Servis is independent and Specialized Technical Service It is a hardware laboratory operating in this capacity. While authorized Apple service centers often recommend "motherboard replacement" for Apple products (MacBook, iMac), we perform chip-based "motherboard repair," which is much more cost-effective.
Do you only repair computers?
We repair not only computers, but also motherboards and hardware for gaming laptops from brands like Asus, MSI, and Dell, game consoles (PlayStation, Xbox), Apple devices, tablets, and smartphones. We offer brand-independent service.
Data Security and Privacy
Will my photos and files be deleted while it's being repaired?
No, during hardware repairs (motherboard repair, socket replacement), your files on the disk are not affected. It definitely won't be erased.If a software format or disk replacement is required due to a system crash, this will only be performed with your approval.
Do I need to share my device passwords with you?
A login password is required for post-repair tests (camera, Wi-Fi, audio). However, you can create a password on your computer before the repair if you wish. guest account You can create one or request processing with a lab test disc.
Is it possible to recover data from a broken or non-functional computer?
Yes, we can recover data from computers with burnt, broken, or spilled motherboards. As long as the hard drive (SSD/HDD) hasn't sustained physical damage, we can back up and return your data with 99% accuracy.
Do you use confidentiality agreements for corporate business data?
Absolutely. When company computers, accounting records, or devices containing sensitive business data arrive at our laboratory, we can provide official documentation upon request. Non-Disclosure Agreement (NDA) By signing, we are legally protecting ourselves against the risk of data breaches.
Warranty, Logistics and Damage Status
Is there a warranty for the repairs performed?
All equipment repaired within our laboratory is tested for workmanship errors and spare part deformations, depending on the quality of the parts. KTeknik Servis warranty for 3 to 6 months. It is included.
Does user error fall under warranty?
Physical and electrical damage to the repaired device, such as dropping it again, exposure to liquids, or malfunction due to user-induced voltage fluctuations. not covered by warranty is being held.
Can I send the device by cargo from outside the city?
You can safely send your devices from anywhere in Türkiye using our contracted shipping companies. Due to our corporate procedures, devices sent to and returned from our service center are subject to certain regulations. The customer is responsible for all return shipping costs..
Who is responsible if my device is damaged during shipping?
The device should be securely and protectively packaged to prevent damage during shipping. it is the customer's responsibilityThe devices returned to you from our laboratory are packaged with extra secure foam by our company and handed over to the logistics company.
Is there another question you haven't been able to find the answer to?
For detailed technical information regarding troubleshooting processes, pricing policies, or our laboratory services, you can contact us directly via WhatsApp.
Contact us via WhatsApp.